Spectris sells productivity-enhancing instrumentation and services to a large number of customers around the world. We have developed close working relationships with our customers and in many instances involve them in the development of new products to ensure they meet their requirements. Surveys of customer satisfaction are conducted on a regular basis.

Spectris has no significant suppliers who are dependent upon the company's business. Suppliers are paid in line with contractual and legal obligations. Spectris businesses work with their suppliers to help them to reduce their impact on the environment and to ensure that their products meet the relevant legislation. Outsourcing of products, particularly in Asia, is to quality-approved organisations only which are regularly inspected and audited by the strategic purchasing teams and local managements. Appropriate procedures are taken, where practicable, to ensure that the company's policies, in particular in relation to human rights and ethics, are applied to suppliers.