Our sales and service offices are located around the world, supporting customers in the key regions of Europe, Asia and the Americas, and with a growing presence in other expanding regions in the rest of the world.

Our products generally involve low capital expenditure and bring significant and rapid payback for customers in terms of increased productivity. A typical example is the installation of a BTG Mütek system at a large producer of recycled fibre-based carton board, which, by cutting chemical additives and boosting productivity, paid for itself in just three months. In another example, a UK mineral processing company has increased throughput by around 60% following the installation of a Malvern in-line particle size analyser. The majority of our sales are to customers who are looking to upgrade existing processes at modest cost.

Our customers are multinational, blue-chip customers in a diverse range of end markets, with no individual market representing more than 13% of total group revenues. Metals, minerals and mining, pharmaceuticals, pulp and paper, and transportation (primarily research and development for the automotive and aerospace industries) are the principal end markets. Our core business is the design, assembly and testing of our products, and we outsource manufacturing and non-core activities where possible in order to reduce fixed costs and speed up response times.

Our businesses are leaders in their specialised markets, with strong brands and market-leading products. Many of their activities are focused on markets which demonstrate resilient growth drivers. These include increasing environmental, health and safety legislation which drives demand for our products in areas such as environmental noise monitoring and emissions control; restricting hazardous substances in product manufacture; and food safety. In addition, consumables, product and software upgrades, replacement parts and calibration services form a significant part of our business, providing a degree of protection from wider economic trends.